COVID-19 Update for our Customers

We are fully in support of the Government and the actions they have taken to contain and eliminate COVID-19 in New Zealand.
Due to the lock-down our stores are closed until further notice however we would like to inform customers of the best way to communicate with us during this time:

Existing Orders:
If you have an existing order and did not manage to return your party hire products then please don’t stress, there will be no additional hire fees and you can return the hire products after the 28-day isolation period has ended. If you would like to either amend or make a future order then please contact your local branch via e-mail, we are all operating at home to make sure the needs of our customers are met. Click here for our store contact details.

Essential Services:
We are able to provide support for essential services only during this difficult time. If you are an essential service and require a marquee or hire product then please contact your local Carlton branch in the first instance.

Your protection and the safety of our team is paramount during this time therefore we will operate a closed gate policy where goods that are collected are placed in a collection area outside the branch. If you require a delivery or installation of a marquee, we will detail to each customer the health & safety protocol that we will be using for each individual site.

We feel for all people and businesses, please stay safe and look after each other during this challenging time. Click here for our store contact details.